Overview
This article defines the boundaries of system-level platform assistance. It clarifies which requests fall outside the scope of Talexio Support and provides direct paths to alternative internal departments or external third-party service providers.
If you are an employee using Talexio to view your payslips or request leave, your first point of contact for any data discrepancies or contract questions should always be your company's internal HR or Payroll administrator.
Internal HR & Payroll Queries
For questions regarding specific employment situations, legal documentation, or personal payroll metrics, contact your company's internal administration team directly. Use the guide below to route common internal issues:
-
While Talexio provides the tools and features to upload, generate, and sign custom document templates, the Talexio Support team does not create, edit, or issue these documents (such as employment contracts) on behalf of your company.
If you need a contract issued or revised, please reach out directly to your Employer / HR Department.
-
Through Talexio, your company can generate compliance and payroll documents including FS3s, FS5s, reports, and employee payslips. While these documents are generated through our system, Talexio is not responsible for the financial figures, data accuracy, or any pending bank transfers.
For any discrepancies or payment questions, please contact your Payroll or HR Department.
-
If you need to reset or remove your Two-Factor Authentication (2FA), please note that this cannot be performed by the Talexio Support team.
Please contact your company's System Administrator to assist you with removing or resetting your 2FA settings.
External Partners & Third-Party Platforms
For services managed outside of Talexio's system scope, please use the direct resources and contact methods outlined below.
- Talexio is an HR software provider and does not directly recruit, hire, or offer job opportunities through its support platform. If you are looking for job opportunities, you can explore available roles through our dedicated platforms:
- JobsinMalta: Visit the official portal to browse active listings.
- Konnekt: Get in touch with our recruitment agency partner for professional placement assistance.
-
Talexio is not associated with the administration or issuance of the European Health Insurance Card (EHIC).
If you require information regarding your health insurance card through your employer, kindly contact your HR Department.
For individual applications and official government details, please visit Servizz.gov.
-
Through our Applicant Tracking System (ATS), users can publish job vacancies directly to external job boards like Keepmeposted. Please note that once a vacancy is successfully pushed from Talexio to Keepmeposted, Talexio no longer has control over the live listing.
For any edits, unpublishing requests, or billing queries regarding live vacancies on their board, please contact Keepmeposted directly at sales@keepmeposted.com.mt.