Overview
Email placeholders in the Applicant Tracking System (ATS) module allow you to dynamically insert live information directly into your automated communications. By mapping fields from the system database, this feature ensures that all outgoing messages remain consistent, professional, and personalised to the recipient without requiring manual data entry.
Permissions
To configure email templates and add placeholder fields, you must have the ATS Admin permission level enabled on your account.
Instructions
When writing or amending an email template, use the exact placeholder values wrapped inside curly brackets { } to map dynamic fields.
Placeholders are case-sensitive and must exactly match the system configurations below to pull data successfully.
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Candidate Information
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{candidate_first_name}— Automatically populates the first name of the applicant.
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Vacancy Details
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{vacancy_title}— Inserts the public job title of the open position. -
{vacancy_reference}— Displays the unique internal tracking code assigned to the vacancy. -
{vacancy_company_title}— Pulls the official entity name of the company hiring for the role.
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User & Sender Fields
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{user_first_name}— Generates the first name of the user sending the email. -
{user_last_name}— Generates the surname of the user sending the email. -
{user_email}— Inserts the corporate email address of the sender. -
{user_phone}— Displays the primary contact phone number of the sender. -
{user_position}— Populates the internal job title of the sender.
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Do not edit or remove placeholders contained within system-locked automated notifications (marked with an AUTO prefix) as this can disrupt automated messaging paths.
Email templates can be found in Settings > ATS > Configuration > Email templates. To add the placeholders into an email template:
- Open your chosen template by clicking the Edit pencil icon next to the template title.
- Place your cursor inside the Email subject or message body text area exactly where the data field needs to appear.
- Click the Add placeholder tags button or type the specific brace command manually into the field editor.
- Click Save to apply your changes to the template system.