Setting up Two Factor Authentication on your account

Overview

Two Factor Authentication is a way of further securing your account on Talexio. When logging in, you will need to input your email, password, and the code generated from an authenticator app. While setting up multi factor authentication is not mandatory, it is something we highly recommend. 

Contents

1. How to set up the Two Factor Authentication when logging in the first time
2. What if I forgot to set up my Two Factor Authentication?
3. How to login after setting up Two Factor Authentication
4. What if I delete my Authenticator app or change my mobile phone?

How to set up the Two Factor Authentication when logging in the first time

1. Start off by downloading the Google Authenticator app on your mobile phone. 
2. Next, click on Activate your Account. 
   
   
   
   
3. Set up your password. We recommend using numbers, letters, symbols, etc to ensure your password is strong.
   
   
   
   
4. You will be asked to set up your multi-factor authentication:
   
   
5. Scan the code using your authenticator app and input the authentication code generated by the app. 
6. You have now logged in successfully and securely. 

What if I forgot to set up my Two Factor Authentication?

If you log in without the multi-factor code, then we would recommend that you set this up.

1. Start off by downloading the Google Authenticator app on your mobile phone. 
2. Go to your Talexio account and login.
3. Click on your username (at the top right hand corner of your screen) to show the menu options, then select Setup multi-factor login.
   
   
   
   
4. Open the Google Authenticator app on your mobile phone and scan the QR code. This will prompt a code on your mobile phone. 
   
   
   
   
5. Insert your authentication code (the code presented on your mobile phone) on Talexio, and click Save.

How to login after setting up Two Factor Authentication

1. Go to your Talexio account;
2. Input your email address and password;
3. Open the Google Authenticator app on your mobile phone (Note: The code expires every few seconds. If the code expires you will need to resubmit it again in order to login);
4. Input the code presented on the app;
5. Click Login.
   

Please note, that by clicking on the 'remember me for 30 days' option you will not need to go through this process every day. 

What if I delete my Authenticator app or change my mobile phone?

In case you deleted your authenticator app or change your mobile phone, you will need to scan the QR code and set up the multi-factor code again. 

To do so, however, you will need to access your Talexio account? But how can you do so if you require a code which you currently do not have access to?

In such a scenario, you will need to contact your HR team/Manager (they need to have admin access). If you are the Manager, you will need to follow the below steps:

1. Locate the employee from the People section or the search bar at the top right hand corner of the screen.
2. Once locating the employee, go to their dashboard and click on the 3 dots near their name
   
   
   
   
   
3. Click on Unlink multi-factor device.
4. You will get the below pop-up:
   
   
   
   
5. Input your Talexio password and click save:
   
   
   
   
6. You have now successfully removed the authenticator for the employee. That employee may now log in using their email and password. Once logged in, it is advisable that the employee sets up the multi-factor authentication once more.