Overview
Confirm and verify the internet connection on physical clocking devices within the Time & Attendance module. Ensuring active network connectivity prevents delayed data transfers and avoids missing employee clockings in the Cloud Device Manager (CDM) or Talexio.
Checking Connection Status
Check the status indicators on the top right-hand corner of the main screen:
- Connected: A globe icon is visible and the connection icon has no red cross. The device is configured correctly and online.
- Disconnected: Both icons show a red cross. Follow the troubleshooting steps below to inspect the network settings.
Troubleshooting Network Settings
Super Administrator credentials are provided during initial device delivery. If you have misplaced these credentials, contact Talexio Support for assistance before proceeding.
- Tap the screen and log in using your Super Administrator account.
- Navigate to Comm. > Ethernet.
- Verify that the DHCP toggle is turned on.
- Confirm that the IP Address field displays a valid 4-set number sequence (e.g.,
192.168.2.40).
Network requirements can vary depending on your organisation's IT infrastructure. If network settings remain incorrect after completing these steps, contact Talexio Support immediately.