Overview
With the CDM, you can configure an offline device notification email. If a device remains offline for more than 30 minutes, a notification will be sent to the assigned email address. Each device requires its own email address. An email address can be assigned to each device. You can either use the same email address for all devices, so that all notifications are sent to a central inbox, or assign a different email address to each device individually.
How to set up notifications
The following instructions provide a step-by-step guide on how to add an email address to receive notifications when your device goes offline.
- Log in to your CDM account. Your log in credentials have been provided to you upon purchasing the device.
If you have forgotten your device log in credentials, please reach out to the support team.
- Go to the Devices tab and click on the device serial number.
- Add an email address in the notification email field.
- Click on "Save Changes"
Please note that if you have more than one device, the following steps will need to be done for all devices.
What the email looks like
When a device has been offline for more than 30 minutes, an email will be sent containing the device name. The device name serves as an identifier, making it easier to reference the offline device.