A Sensible No Customisation Policy

  • Updated


While our roots come from a Bespoke Software Development company, with Talexio we have re-invented ourselves into a Product company. Today, we are devoted to a single product working in iterative cycles of innovation and improvement, a formula which we believe will lead us to having the best HR suite in the local market and also internationally. Products need to be flexible in functionality but must remain stable, consistent and reliable. This means that the underlying systems should only be altered to cater for the collective needs of all users.


Frequent Releases

By publishing product improvements in a 3-week cycle, we are continually establishing a more perfect release cycle. The idea is to identify any bottlenecks within that process and establish a great rhythm of improvement. As a product company, we have a very clear mission: “To improve individual and organisational wellbeing around the entire employer-worker relationship by simplifying processes and making information easier to access and utilise”.


Client Feedback

Our ‘no customisation policy’ is made sensible thanks to our obsession with user feedback. Within Talexio, we solicit feedback from our users every 90 days thanks to the “Your feedback” survey question. We ask if our users are wowed by the product and we follow up with clear and direct action. Thanks to our regular release cycles, we are able to ship such feedback-driven improvements within a short period of time.


Customisation Request Workflow

In our onboarding meetings with clients and during interactions with existing users, we occasionally stumble upon requests for specific customisations. This is where our Sensible No Customisations Policy kicks in; as we are keen on getting feedback to improve the product while remaining steadfast on a course of iterative product improvements.


Smaller improvements - Sprint backlog

An item in the sprint backlog will be picked up, based on its priority score, into the upcoming sprints. This means that these items are not developed on a first come first serve basis or against any particular deadline, but rather based on how likely they are to help the majority of Talexio users and how closer they bring us to our mission.


Large Projects - Quarterly roadmap refresh

The product roadmap is reserved for larger projects such as new modules. Our roadmap consists of three phases; Now, Next and Later, with the Now phase consisting of approximately 3 months worth of work. Thanks to a Roadmap Refresh meeting, we go through a quarterly reevaluation of what should be done in the Now phase, Next phase and Later.


Our commitment

We have a track record of consistent and regular releases with many additions every three weeks. We are very committed to improving Talexio for all our users, and this is how we believe we can steadily deliver better value to our customers. 

Related to