Overview
Once you receive your invite to access your Talexio account, you will be able to log in and access your profile. This article will show you how to gain access to your account if you have trouble logging in.
If you have already received an invite (via email) to activate your Talexio account then all you will need is to save the account's domain (URL) to be able to access it again. We recommend creating a shortcut to your Talexio domain on the Desktop or Mobile Device you use.
Your account has been created by a System Administrator within your company. These System Administrators are your first point of contact when you have questions about the system.
Of course, we are here to help when you need us!
Logging into your account
From your companies account, log into the system using your email address and password. The email address to use is the email address where your profile activation invite was sent. The password is the password you set when activating the profile.
Video Tutorial
Unable to log in to your account?
If you try to log in but are unable to, then it might be due to one of the below reasons:
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Email Address
To log in to your Talexio account, you are required to use your work email address, which is the same email address where your account activation email was originally sent. This email must match exactly, so personal or alternative email addresses will not work.
If you are unsure of what your work email address is, contact your system administrator or HR department for assistance.
Forgotten Password
If you have forgotten your password, you may reset it by clicking on the “Forgot Password?” option on the login page. You will be prompted to enter the email address associated with your account.
Once submitted, click on “Reset my Password”, and you will receive an email with instructions to create a new password. Please ensure you check your spam or junk folder if the email does not appear in your inbox within a few minutes.
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Multi-factor Authentication, also known as Two-Factor Authentication (2FA), is a way of further securing your account on Talexio. When setting up 2FA on your device, an app was downloaded to generate the multi-factor authentication code required to log in. This code will be requested each time you log in to the system.
If you have deleted the app or lost your phone, you will need to contact your System Administrator to remove your existing Two-Factor Authentication device.
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Single Sign-On (SSO) allows you to use one central login, such as your Microsoft account, to access multiple platforms without needing to sign in separately to each one.
If you have SSO set up and are unable to log in, please consult with your IT department or team leader to confirm how SSO is set up within your organisation.
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If you are having trouble logging in, make sure you are using the correct domain (URL). A wrong URL is a common cause of login issues.
Your domain should follow this format: https://{your_domain}.talexiohr.com. If you’re unsure of your domain you can contact your system administrator or contact us.
- If you have tried and resolved all the above and are still unable to log in, then you might be using an old internet browser. Talexio works best on Google Chrome. Browsers such as Edge, Modzilla Firefox, and Safari can also be used, but old internet browsers such as Opera, and any un-updated browsers will not allow you to log in.
If you have still have issues logging in to your account after following the steps above, please reach out to the Talexio Support team.
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