Issues Logging in to Your Account

If you have already received an invite (via email) to activate your Talexio account then all you will need is to save the account's domain (URL) to be able to access it again. We recommend creating a shortcut to your Talexio domain on the Desktop or Mobile Device you use.

Types of issues

If you try to log in but are unable to, then it might be due to one of the below reasons: 

• The 'Work Email Address' on your account is the email address you will use to log in on Talexio. This is the same email address where your account activation email was originally sent. The email address try to log in with must match exactly to the 'Work Email Address' on your account. If you do not know what your work email address is, we advise you to get in touch with your System Administrator. 
• If you have forgotten your password, all you need to do is click on the Forgot Password? button, insert your email address that you use to log in, and click Reset my Password to receive an email notification to set a new password.
  
  
  
  
• If you receive the error message "Employee not found", it could be one of the below scenarios causing it:
  • You do not have a profile on Talexio. In such a case, get in touch with your System Administrator about this. You may not have an account because you have not been created on the system yet, or your account has been disabled by the System Administrator.
    

    If your access has been disabled, your information such as payslips and FS3s can be sent to you still on your 'Personal Email Address' by your System Administrator.

  • You are inputting the wrong email address. If you are inputting your personal email address instead of the work email address then you will get an Employee Not Found error when trying to reset your password. Try and log in with your other email address. If in doubt, ask your HR team/Manager to confirm your work email address.
• Another instance you may encounter when trying to log in is a wrong domain (URL). If you are encountering log in issues, make sure the URL is correct. If in doubt, you may ask your System Administrator to confirm the domain or follow the steps in this article to find the information for yourself. The domain would follow the format: https://{your_domain}.talexiohr.com
• If you have tried and resolved all the above and are still unable to log in, then you might be using an old internet browser. Talexio works best on Google Chrome. Browsers such as Edge, Modzilla Firefox, and Safari can also be used, but old internet browsers such as Opera, and any un-updated browsers will not allow you to log in. 

If you have still have issues logging in to your account after following the steps above, please reach out to the Talexio Support team at: support@talexio.com