Setting up Two Factor Authentication

Talexio Support
Talexio Support
  • Updated


Two Factor Authentication is a way of further securing your account on Talexio. When logging in, you will need to input your email, password, and the code generated from an authenticator app.



While setting up multi factor authentication is not mandatory, it is something we highly recommend.

How to set up the Two Factor Authentication

  1. Start off by downloading the Google Authenticator, Microsoft Authenticator or Authy app on your mobile device. 
  2. After activating your account, you can set up the Two Factor Authentication either from your Dashboard or from your account menu at the top right hand side.


  3. When you click on one of these options you will be presented with a dialog box with a QR code. Scan the QR code from your chosen authentication app, then insert into the dialog box the authentication code generated by the app.


  4. You have now set up the Two Factor Authentication on your account. 

If Two Factor Authentication is not set up when you activate you account, you can use the steps above to set it up at any time.


What if I have deleted the Authenticator app or changed my mobile phone?

In case you deleted your authenticator app or change your mobile phone, you will need to scan the QR code and set up the multi-factor code again. This requires you to access your account, so your System Administrator will need to remove the existing Two Factor Authentication following these steps:

  1. Locate the employee from the People section or the search bar at the top of the screen.
  2. Once locating the employee, go to their dashboard and click on the 3 dots near their name


  3. Click on Unlink multi-factor device.
  4. You will get the below pop-up:


  5. Input your Talexio password and click save:


  6. You have now successfully removed the authenticator for the employee. That employee may now log in using their email and password. Once logged in, it is advisable that the employee sets up the multi-factor authentication again.

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