Talexio T&A Device Process & Requirements

T&A devices available

Talexio offers a wide range of Time & Attendance (T&A) devices to suit your requirement needs. You can explore the full selection and find detailed information about each device here.

Overview of device installation process

1. Device Recommendation
   • A T&A device is recommended by our Client Account Managers based on your requirements. Available device options can be found here.
2. Stock Confirmation
   • Talexio will confirm whether the recommended devices are currently in stock. If not in stock, the device will need to be ordered, with a minimum lead time of two weeks. Full payment is required upfront for any devices outside the standard Talexio range that are specifically ordered for the client. The order will be placed upon receipt of the full payment.
3. Client Requirements Submission
   • The client must provide full Billing Requirements and Device Requirements and confirm that all steps have been completed by emailing devices@talexio.com .
4. Invoice Settlement
   • The client is required to settle the invoice in full prior to installation.
5. Internal Setup
   • The Talexio team will proceed with the internal setup of the device once the invoice is settled and all requirements have been received.
6. Installation Scheduling
   • An installation date will be arranged between the Talexio installer and the client after all prerequisites are met and the device has been configured internally.
7. Access & Instructions 
   • The client will receive login details for the Cloud Device Manager, along with instructions on how to add biometrics to the device.

Billing requirements

If you are a new client, we kindly require the following details for invoicing purposes. Please note that the invoice must be settled in full prior to installation:

• Company Name
• C Number
• VAT Number
• Billing Address

Device requirements

Device installation location

Devices must be installed indoors and cannot be placed outdoors or in areas exposed to rain. Any alternative setup will be carried out at the client’s own risk.

To ensure optimal performance and longevity, devices should not be installed near:

• Water-producing appliances
• Steam appliances or humid environments
• Heat-emitting appliances

Exposure to these elements may cause damage or affect device functionality.

For security reasons, it is recommended that the device be installed directly on the wall. Talexio will not be held liable for any damage or theft of the device.

Power requirements

• The installation site must include a standard 3-pin power socket to provide electricity to the device.
• We highly recommend installing a circuit breaker on the premises. Electrical fluctuations may cause damage, and Talexio will not be held liable for any issues resulting from unstable power supply. Any repairs required due to electrical problems will be chargeable to the client.
• To prevent potential hazards or device malfunction, do not position the device’s power cable in close proximity to:
  • Water-producing appliances
  • Steam appliances or humid environments
  • Heat-emitting appliances

Internet requirements

• With internet cable (Static IP): The installation location must be equipped with a network cable terminated with an RJ45 connector. The cable should be positioned approximately 1.15 m above floor level (measured from the floor to hip height).

  The client needs to provide the following:

  1. IP address
  2. Subnet mask
  3. Default gateway
  4. DNS 1 and 2
  5. Any additional network configurations, such as port forwarding or opening specific ports, must be completed by the client prior to installation.

• With internet cable (DHCP): The installation location must have a network cable terminated with an RJ45 connector. The cable should be positioned approximately 1.15 m from the floor (measured from floor to hip height). 
  1. No additional network settings are required beyond having the cable installed.

• Other scenarios:
  1. No internet available: If there is no internet at the location, this can be addressed via a mobile connection or a home internet package. The client must manage and coordinate this directly with a separate supplier prior to device installation. Talexio is not responsible for setting up mobile or home internet connections.
  2. Device supports WiFi: Although WiFi is an option, it is not recommended due to potential connection instability. It may be tested, but if issues occur after installation due to an unstable connection, the recommended solution would be to install a direct internet cable. Any additional support visits or calls required due to connection issues will be charged according to the rates specified in the agreement.

While Wi-Fi and mobile connectivity are supported, Static IP and DHCP connections are strongly recommended for optimal performance..

Additional requirements

If additional functionality is required, it must be communicated at the time of device order. Examples of such functionality include:

• Bells to announce break times (handled by a third party contractor)
• Access control integration (handled by a third party contractor)
• RFID cards for employee access

Installation requirements

1. The client must provide the name and contact number of the person who will be present on the installation day. The client should also confirm the exact location on site where the punch clock will be installed. Any changes to the device location after installation will be billed according to the terms of the agreement.
2. A photo of the proposed installation location must be provided. Please ensure that both the internet cable and power supply are visible to confirm that everything is prepared for installation.
3. Installations are always after 15:30.
4. For larger clients or installations involving multiple devices, a separate installation plan will be agreed upon between the client and the installer.
5. The client has 30 days from when the device(s) are available to confirm an installation date. If no date is confirmed within this period, the warranty period will begin on day 31.

Data upload notes

• Talexio is not responsible for uploading employee data to the device (in the case where only a device + CDM is purchased). Any additional services requested by the client in this regard will be charged in accordance with the terms of the agreement.

Troubleshooting & Support

Please find some useful articles on how to use your device and CDM software. For any additional questions please reach out on support@talexio.com.

1. Logging in to your Clocking Device Manager
2. Adding biometric data of your employees to the device
3. Exporting clockings from your CDM account
4. Troubleshooting device issues from your CDM account

Terms & Conditions

• 
  These Terms and Conditions (the “T&Cs”) for Purchase of Goods, Equipment (the “Devices”) and Services relating to a Cloud Device Manager create a contract between you (the “Buyer’) and Talexio Ltd (the “Talexio”). Any further terms and conditions included with Talexio’s invoice or any other document provided by Talexio shall form an integral part of these T&Cs. Please read the T&Cs carefully.

  Delivery and Acceptance: Upon acceptance of the quotation and payment, delivery dates will be determined.

  
  Renewal fees: Cloud Device Management software renewal fees shall be paid thirty (30) days from receipt of the invoice issued.

  
  Call Out Fees: Minimum €50.00 call-out fee plus €50.00 per hour thereafter shall be charged for requests made, including but not limited to pick up or delivery, installation, investigation, customised set up, repair of the Devices plus actual direct costs incurred (such as equipment, postage) in repairing the Device.

  Payment Terms: Payments are made within thirty (30) days from receipt of invoice. Payments shall not be considered paid until received by Talexio. Amounts due are payable in the currency specified in the invoice. All Purchase Prices are exclusive of VAT and any other similar taxes, duties and charges of any kind imposed by any governmental authority on any amounts payable by you. Buyer shall be responsible for all such charges, costs and taxes. These T&Cs are deemed as accepted by the Buyer upon payment in full.
  Quotation prices are valid for a period of one (1) month and prices are subject to change following this period.

  Interest on all late payments will be charged at the rate of 8% per annum calculated daily and compounded monthly. Reimbursement for all costs incurred by Talexio in collecting any late payments shall also be due. Talexio shall be entitled to suspend the delivery of any Devices or Services if payment is not made within payment terms and if such failure continues for thirty (30) days following written notice thereof.

  If Buyer disputes any invoice or portion thereof, it shall notify Seller in writing within thirty (30) days of receipt of said invoice, detail the reason for the dispute, and pay all undisputed amounts. All charges not timely disputed in writing shall be deemed to be undisputed and shall be due and payable as set forth above.

  Title To Devices: Talexio Ltd. has good and marketable title to the Devices, free and clear of all security interests, liens and encumbrances. Other than as expressly set forth herein, the Devices are being sold “as-is” and “where-is” with no representations or warranties of any kind.

  Maintenance and Repair: All maintenance and repair costs to the Devices shall be charged as set out under ‘Call Out Fees’.

  Reservation: Devices are reserved for thirty (30) days from payment and installed as per dates booked. If Devices are not installed within thirty (30) days from payment as a result of Buyer’s in/action, Talexio will determine the date to install the Devices at its sole discretion.

  Cancellation: Orders can be cancelled within fifteen (15) days from invoice.

  
  Disclaimer of Warranty: The Devices shall, at the time of sale, comply with specifications as per order. A twelve (12) calendar month warranty applies in respect of all Devices. The warranty period specified begins to run from installation, unless installation is delayed beyond thirty (30) days from the date when the Device is available for installation.

  All products not manufactured by Talexio are sold only with the warranties provided by the manufacturer of products. Talexio makes no other warranty with respect to the Devices, and disclaims any and all warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose.

  Devices are sold for commercial use only and are not intended for use by consumers; consequently, Talexio disclaims all warranties to consumers, as defined by the Consumer Affairs Act, Cap. 378 of the Laws of Malta.

  Any Service provided by Talexio shall be provided as a customer service only and shall not be deemed to act as a warranty. Talexio shall not be liable for improper use of the Devices.

  Limitation of Liability: In no event shall Talexio be liable to Buyer or any third party for any loss of use, revenue or profit or diminution in value, or for any consequential, indirect, incidental, special, exemplary, or punitive damages whether arising out of breach of contract, tort (including negligence) or otherwise, regardless of whether such damages were foreseeable and whether or not Talexio has been advised of the possibility of such damages, and notwithstanding the failure of any agreed or other remedy of its essential purpose.

  Notwithstanding, in no event shall Talexio’s aggregate liability arising out of or related to these T&Cs exceed the total of the amounts paid by Buyer for the Devices. This limitation of liability is a material basis to these T&Cs, without which Talexio would not have agreed to provide the Devices or Services at the price charged. Buyer shall indemnify, protect and hold harmless Talexio, its representatives and assigns from and against all losses, damages, injuries, claims, demands and expenses, including legal expenses, of whatever nature, arising out of the use, condition or operation of the Devices, regardless of where, how and by whom operated.

  Intellectual Property Rights : It is prohibited for Devices installed and software included in the same to be modified, reverse engineered, decompiled, used to create other works from, or disassembled.

  Suspension and Termination: Talexio may suspend or deny access to or use of all or any part of the software, without any liability when the Devices or Services have been accessed or used in violation of these terms and such breach is not remedied within ten (10) days from written notice. Talexio reserves the right to terminate use of the software and restoring access to the software remains at its sole discretion.

  In addition to any remedies available to Talexio by law, Talexio may terminate the use of the software with immediate effect upon written notice if: (i) payment for any amounts when due under these terms is not made and if such failure continues for thirty (30) days after receipt of written notice of non-payment; or (ii) insolvency and bankruptcy proceedings have been instigated.

  Miscellaneous: Amendment and Waiver: No amendment or waiver by Talexio of any of the provisions of these T&Cs is effective unless explicitly set forth in writing and signed by it.

  Confidentiality: All non-public, confidential or proprietary information of Talexio, whether disclosed orally or in written, electronic or other form or media, and whether or not identified as “confidential” in connection with these T&Cs is confidential, and may not be disclosed or copied unless authorized in advance by Talexio in writing. This clause does not apply to information that is: (a) in the public domain; (b) known to Buyer at the time of disclosure; or (c) rightfully obtained by Buyer on a non-confidential basis from a third party.

  Force Majeure: Talexio shall not be liable or responsible to Buyer, nor be deemed to have defaulted or breached these T&Cs, for any failure or delay in fulfilling or performing any
  term of these T&Cs when such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Talexio including, without limitation, restraints or
  delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

  Assignment: Buyer shall not assign any of its rights or delegate any of its obligations under these T&Cs without the prior written consent of Talexio.

  Independent Contractor: The relationship between the parties is that of independent contractors and neither party shall have authority to contract for or bind the other party in any manner whatsoever.
  Governing Law, Venue and Dispute Resolution: All matters arising out of or relating to these T&Cs are governed by and construed in accordance with the laws of Malta.

  Severability: If any term or provision of these T&Cs is invalid, illegal or unenforceable, such invalidity, illegality or unenforceability shall not affect any other term or provision of these
  T&Cs or invalidate or render unenforceable such term or provision.